TERMS OF SERVICE

Last updated: March 24, 2026.

These Terms of Service govern your use of the website located at https://www.leanevaluations.com and your purchase of and participation in any products, programs, or services provided by Lean Evaluations Lab.

By accessing our website, products, programs, or services, you agree to abide by these Terms of Service and to comply with all applicable laws and regulations. If you do not agree with these Terms of Service, you are prohibited from using or accessing our website, products, programs, or using any other services provided by Lean Evaluations Lab.

We, Lean Evaluations Lab, reserve the right to review and amend any of these Terms of Service at our sole discretion. Upon doing so, we will update this page. Any changes to these Terms of Service will take effect immediately from the date of publication.

1. Limitations of Use

By using our website or any third-party platform through which we deliver our products, programs, and services, you warrant on behalf of yourself, your users, and other parties you represent that you will not:

  • modify, copy, prepare derivative works of, decompile, or reverse engineer any materials and software contained on our website or third-party websites and platforms used to deliver our products, programs, or services;

  • remove any copyright or other proprietary notations from any materials and software on our website or third-party websites and platforms used to deliver our products, programs, or services;

  • transfer the materials to another person or "mirror" the materials on any other server;

  • knowingly or negligently use our website or any of its associated services in a way that abuses or disrupts our networks or any other service Lean Evaluations Lab provides;

  • use our website or its associated services to transmit or publish any harassing, indecent, obscene, fraudulent, or unlawful material;

  • use our website or its associated services in violation of any applicable laws or regulations;

  • use our website or third-party websites and platforms used to deliver our products, programs, or services in conjunction with sending unauthorized advertising or spam;

  • harvest, collect, or gather user data without the user's consent; or

  • use our website or its associated services in such a way that may infringe the privacy, intellectual property rights, or other rights of third parties.

2. Scope of Offerings

Our Offerings may include, depending on the specific product or service:

  • Digital products (templates, tools, recorded content, guides)

  • Online courses or training programs

  • Memberships or community access

  • Live or recorded mentorship, coaching, or consulting services

  • Educational and strategic advisory services

Not all Offerings include live support, mentorship, or time-bound access. Specific details are described at the time of purchase.

3. Access and Delivery

Access to Offerings may be delivered through digital platforms, live sessions, downloadable materials, or other formats. Some Offerings include time-limited access, while others may include ongoing or lifetime access. We reserve the right to modify the format, delivery method, or platform used to provide the Offering, provided the overall value is maintained.

4. Fees and Payment

All fees are listed in United States Dollars (USD) unless otherwise stated. Payment is due at the time of purchase unless a payment plan is explicitly offered. By completing your purchase, you authorize us to charge your selected payment method.

All payments are non-refundable, except as expressly stated in Section 5.

5. Refunds and Cancellation

Refund eligibility depends on the type of Offering purchased.

5.1. Immediate Access Offerings

For Offerings that provide immediate access to digital content or services, templates, tools, or platform materials:

  • You may request a full refund within seven (7) calendar days of your initial purchase.

  • Upon refund, your access to the Offering will be revoked.

  • Refunds apply only to the initial payment made.

5.2. Scheduled or Cohort-Based Offerings

For Offerings with a defined start date (including mentorship programs, cohorts, or live training):

  • A reservation fee ("Reserve") may be required to secure your spot.

  • All Reserves are non-refundable.

If a remaining balance is due:

  • You may request a refund of amounts paid beyond the Reserve within seven (7) calendar days of the Offering defined start date.

  • After seven (7) calendar days, all payments are non-refundable.

5.3. Payment Plans

If you enroll in a payment plan:

  • You are responsible for completing all scheduled payments.

  • Failure to complete payments may result in suspension or termination of access to the Offering.

  • Refund eligibility applies only to the initial payment period as outlined above.

5.4. Company Rescheduling and Cancellation

Lean Evaluations Lab reserves the right to cancel or reschedule mentorship or live sessions when necessary.

If, for any reason other than a Force Majeure Event (as defined below), Lean Evaluations Lab permanently discontinues or eliminates any Offering before the end of the Offering duration period, as indicated at the time of payment, you will be entitled to a proportional refund based on the remaining Offering time not delivered, or, at Lean Evaluations Lab’s discretion, equivalent access to comparable products, programs, or services.

For purposes of these Terms of Service, a “Force Majeure Event” means any event beyond the reasonable control of Lean Evaluations Lab that prevents or delays performance under these Terms of Service, including but not limited to:

  • Natural disasters: earthquakes, floods, hurricanes, wildfires, and volcanic eruptions;

  • Human-caused events: war, terrorism, riots, civil unrest, or other large-scale conflicts;

  • Government and legal actions: new or amended government orders, laws, regulations, sanctions, blockages, or trade embargoes;

  • Labor issues: strikes, labor disputes, or other widespread work stoppages;

  • Public health crises: pandemics or epidemics that significantly disrupt operations;

  • Infrastructure failures: prolonged or widespread failures of essential services such as electrical power, internet access, telecommunications, or computer systems;

  • Any other events or circumstances that are unforeseeable and beyond the reasonable control of Lean Evaluations Lab.

In the event of a Force Majeure Event, temporary interruption or cancellation of any Offerings or services shall not constitute non-performance or grounds for refund.

6. Client Responsibilities

By purchasing or participating in any Offering, you agree to:

  • Use the Offering for your own professional or personal purposes

  • Not share, reproduce, or distribute content without authorization

  • Provide accurate information when required

  • Engage respectfully with the Company and other users

You may not record, reproduce, or distribute live sessions or other content without prior written consent.

7. Intellectual Property

All content, materials, methodologies, frameworks, tools, and intellectual property provided as part of any Offering are owned by Lean Evaluations Lab. You are granted a limited, non-exclusive, non-transferable license to use such materials for your own use.

You may not:

  • Share materials with non-paying users

  • Resell or sublicense any content

  • Use materials to create competing products or services

  • Modify or distribute content publicly without permission

8. Communications

Lean Evaluations Lab may send email, SMS, and/or MMS communications for promotional, conversational, and informational purposes, but only with the prior express consent of the recipient.

When you opt-in to receive email/SMS/MMS communications from Lean Evaluations Lab, you expressly consent to Lean Evaluations Lab sending you email, SMS, and/or MMS messages for the purposes described in these Terms of Service. Lean Evaluations Lab does not charge any fees for these messages; however, message and data rates may apply, as determined by your email provider or mobile carrier.

To opt out of email/SMS/MMS communications at any time, reply with “STOP” or “UNSUBSCRIBE” to any email/SMS/MMS message we send you. If you unsubscribe from receiving email and/or text messages, there may be a short delay while Lean Evaluations Lab processes your request(s). During this time, you may continue to receive email/SMS/MMS communications from us. For assistance with opting out of email/SMS/MMS communications, please contact us at support@leanevaluations.com.

9. Confidentiality and Community Code

For Offerings that include group interaction or community participation:

  • You agree to keep confidential any non-public information shared by other participants

  • You agree to maintain respectful and professional conduct

We reserve the right to remove any participant for inappropriate behavior, without refund.

10. Disclaimer

All Offerings are provided for educational, informational, and advisory purposes only. We do not guarantee:

  • Specific business, financial, or programmatic outcomes.

  • Funding, contracts, or measurable results.

  • Any particular level of success.

Results depend on your individual context, effort, and implementation.

11. Limitation of Liability

Our website and the materials on our website or on third-party platforms are provided on an 'as is' basis. To the extent permitted by law, Lean Evaluations Lab makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property, or other violation of rights.

In no event shall Lean Evaluations Lab or its suppliers be liable for any consequential loss suffered or incurred by you or any third party arising from the use or inability to use this website or related materials, even if Lean Evaluations Lab or an authorized representative has been notified, orally or in writing, of the possibility of such damage.

In the context of this agreement, "consequential loss" includes any consequential loss, indirect loss, real or anticipated loss of profit, loss of benefit, loss of revenue, loss of business, loss of goodwill, loss of opportunity, loss of savings, loss of reputation, loss of use and/or loss or corruption of data, whether under statute, contract, equity, tort (including negligence), indemnity or otherwise.

To the maximum extent permitted by law, Lean Evaluations Lab shall not be liable for any indirect, incidental, special, or consequential damages arising out of or related to your use of any Offering.

12. Accuracy of Materials and Links

The materials appearing on our website or on third-party providers used to deliver our products, programs, or services are not comprehensive and are for general information purposes only. Lean Evaluations Lab does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of such materials, or otherwise relating to such materials or on any resources linked to our website or to third-party providers used to deliver our products, programs, or services.

Lean Evaluations Lab has not reviewed all of the sites linked to our website or third-party providers used to deliver our products, programs, or services, and is not responsible for the contents of any such linked site(s). The inclusion of any link(s) does not imply endorsement, approval or control by Lean Evaluations Lab of the site(s). Use of any such linked site(s) is at your own risk and we strongly advise you make your own investigations with respect to the suitability of those sites.

13. Right to Terminate

We may suspend or terminate your right to use our website or third-party providers used to deliver our products, programs, or services, and terminate these Terms of Service immediately upon written notice to you for any breach of these Terms of Service.

14. Severance

Any term of these Terms of Service which is wholly or partially void or unenforceable is severed to the extent that it is void or unenforceable. The validity of the remainder of these Terms of Service is not affected.

15. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the State of California, United States of America. You irrevocably submit to the exclusive jurisdiction of the courts in that State or location.

16. Arbitration

Any disputes shall be resolved through good-faith negotiation, and if necessary, through mediation before resorting to litigation. Where good-faith negotiation and mediation efforts are unsuccessful, you agree that any dispute or controversy arising out of these Terms of Service shall be settled by Arbitration to be held in Los Angeles County, State of California, United States of America, in accordance with the rules then in effect of the American Arbitration Association.  The Parties shall each pay one-half of the costs and expenses of such arbitration, and each party shall bear separately its own counsel fees and expenses.